Formats: 4-hour virtual course | 1-day instructor-led onsite A happy customer is one who is likely to become a loyal customer. So delivering a great customer experience (or CX) is hugely important for any business.…
Formats: 4-hour virtual course | 1-day instructor-led onsite Needs analysis is the process of questioning, listening, and summarizing to uncover specific issues, problems, and concerns of your customers. By understanding exactly what your customers need,…
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