Customer Service

A business woman posing in front of other business people - Relationship Management - Breakthrough Customer Experience (CX)

Breakthrough Customer Experience (CX)

Formats: 4-hour virtual course  |  1-day instructor-led onsite A happy customer is one who is likely to become a loyal customer. So delivering a great customer experience (or CX) is hugely important for any business.…
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CEO manager congratulating successful worker after meeting with staff, two men shaking hands - Building Loyalty Through Needs Analysis - Negotiation Skills for Business (and Life)

Building Loyalty Through Needs Analysis

Formats: 4-hour virtual course  |  1-day instructor-led onsite Needs analysis is the process of questioning, listening, and summarizing to uncover specific issues, problems, and concerns of your customers. By understanding exactly what your customers need,…
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