Interpersonal Communication

Individual typing on their laptop on a desk - advanced writing skills - Email Writing

Advanced Writing Skills

Formats: 8-hour virtual course  |  2-day instructor-led onsite Business writing skills are critical no matter what your profession may be. Through this in-depth 2-day course, we will teach you how to convey strategies and ideas…
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Employees in the office trusting and smiling with each other - Assertiveness Skills at Work - Win-Win Solutions for Daily Conflict

Assertiveness Skills at Work

Formats: 4-hour virtual course  |  1-day instructor-led onsite Assertiveness is the ability to assert your own rights, while, at the same time, respecting other people’s rights. An assertive person tries to strike balance and strives…
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Shot of colleagues shaking hands in a meeting - Behavioral-Based Interviewing for Candidates

Behavioral-Based Interviewing for Candidates

Formats: 4-hour virtual course  |  1-day instructor-led onsite Behavioral-based interviewing is a technique used to predict how you will perform on the job and “fit” into an organization. This highly interactive course teaches you the…
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A business woman posing in front of other business people - Relationship Management - Breakthrough Customer Experience (CX)

Breakthrough Customer Experience (CX)

Formats: 4-hour virtual course  |  1-day instructor-led onsite A happy customer is one who is likely to become a loyal customer. So delivering a great customer experience (or CX) is hugely important for any business.…
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Group of employees at a meeting while the leader talks - intercultural communication - Transitioning Back to the Office

Business Communication Series

Formats: 12-hour virtual course  |  3-day instructor-led onsite This 3-day course encompasses important interpersonal communication skills needed for developing professional rapport with customers and coworkers. You will learn effective techniques to build relationships, overcome communication…
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Group of happy multiracial young people sharing ideas and having conversation while coffee break at business meeting at office, panorama - Collaboration Skills at Work - psychological safety

Collaboration Skills at Work

Formats: 4-hour virtual course  |  1-day instructor-led onsite Inter-departmental collaboration is increasingly important In today’s business environment. In this introductory course, we will teach you a collaborative style that works by influencing others through trust,…
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Business people brainstorming business concepts in the workplace - Conflict Resolution For Managers & Supervisors

Conflict Resolution For Managers & Super…

Formats: 4-hour virtual course  |  1-day instructor-led onsite This highly energetic program teaches supervisors and managers how to utilize the power of compromise, the art of communication, and the strength of synergy. You will learn…
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Photo of angry bossy business woman shout at irritated woman at work - dealing with difficult people

Dealing with Difficult People

Formats: 4-hour virtual course  |  1-day instructor-led onsite We come across difficult people every day. These may be our co-workers, people we manage, our boss, or family members and friends outside of work. This course…
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People sitting at a boardroom with an African business woman talking with staff at a formal meeting debrief. Diverse client partners listens to boss and CEO team

Difficult Conversations

Formats: 4-hour virtual course  |  1-day instructor-led onsite We all have difficult conversations. And, too often, no matter what we try, things don’t go well. Should you say what you are thinking and risk possible…
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