ACE Intelligence Series

Formats: 12-hour virtual course  |  3-day instructor-led onsite

During this interactive 3-day training program, you will explore and employ the skills needed to improve your Adversity Intelligence (AQ), Cultural Intelligence (CQ) and Emotional Intelligence (EQ). With real-world application and activities, you learn tools and techniques to build a diverse, resilient and emotionally smart and productive team.

Learning Objectives »

  • Develop a working knowledge of Emotional Intelligence.
  • Apply EQ competencies and strategies.
  • Identify strategies for developing Cultural Intelligence.
  • Create a culture of diversity, equity and inclusion.
  • Develop and enhance Adversity Intelligence.
  • Apply techniques to improve AQ competence.

Course Agenda »

Emotional Intelligence (EQ)

  1. Defining Emotional Intelligence
  2. The Nature of Emotional Intelligence
  3. EQ’s Positive Impact on Business
  4. Benefits of EQ
  5. EQ Skills
  6. Resolving Conflict
  7. Advisors
  8. The STEP Model
  9. EQ Competencies and Strategies
  10. Motivating Yourself
  11. Developing Interpersonal Expertise
  12. The Roots of Empathy
  13. Helping Others Help Themselves
  14. Curriculum for Emotional Wisdom

Cultural Intelligence (CQ)

  1. The Nature and Origin of Cultural Bias
  2. Benefits of CQ
  3. CQ Competencies
  4. Steps to becoming Color Brave
  5. Contact Hypothesis
  6. CQ Model
  7. CQ Drive
  8. Unconscious Bias
  9. Overcoming Stereotypes
  10. Cultural Value Orientations
  11. Hofstede’s Cultural Dimensions
  12. Improving CQ
  13. Mapping Differences to Work Preferences
  14. Creating a Culture of Inclusion
  15. Developing a CQ Development Plan
  16. Holding Yourself Accountable

Adversity Intelligence (AQ)

  1. Understanding the Adversity Quotient
  2. Dimensions of AQ
  3. Patterns of Behavior
  4. Deserters, Sanctuaries and Strivers
  5. The 3 Ps of Overcoming Adversity
  6. Focusing on What Can Be Controlled
  7. Techniques to Improve AQ
  8. Strengthening your CORE
  9. Exercising Optimism
  10. Dealing with Change
  11. Handling Stress
  12. Managing Emotions and Balance
  13. Mental Resilience and Adaptability
  14. Defusing Anger
  15.  Alpha Functioning