Formats: 4-hour virtual course | 1-day instructor-led onsite
This highly energetic program teaches supervisors and managers how to utilize the power of compromise, the art of communication, and the strength of synergy. You will learn how to handle anger and confrontation, strengthen relationships, and effectively negotiate small disputes as well as highly charged arguments. You will see a difference right away, and your workplace will be happier, more enthusiastic, and much more positive.
Learning Objectives »
- Assess your conflict style
- Understand differences in others and how to respond to them
- Use a proactive approach to preventing conflict
- Manage emotions for positive outcomes
- Defuse anger and avoid confrontation
Course Agenda »
Understanding Conflict
- Behavior Patterns of Conflict
- Self-Image and Respect
- Conflict Style Assessment
- Adapting to Conflict Styles
- Cultural and Gender Differences
- Commonality
Preventative Measures
- Warning Signs of Conflict
- Avoiding Conflict
- Listening Skills
- Perception Check
Working Through Conflict
- The Conflict Discussion
- Communicating During Conflict
- Responding to Criticism
- Dealing With Difficult People
- Managing Emotions
Gaining Resolution
- Building Consensus
- Feedback Communication
- The Resolution Formula
- Characteristics of a Positive Environment
- Developing a Professional Code
