Difficult Conversations: The Basics and Beyond

Formats ⟩  Live Virtual: 4 hrs./day, 2 Days  |  In-Person: 6 hrs./day, 2 Days

We all have difficult conversations, no matter how confident or competent we are. And, too often, no matter what we try, things don’t go well. Should you say what you’re thinking and risk possible conflict? Swallow your views and feel like a doormat? Or should you really let them have it? But, what if you’re wrong? This interactive 2-day workshop shows you how to handle even the toughest conversations more effectively and with less anxiety.

Learning Objectives »

  • Examine the challenges of difficult conversations.
  • Effectively prepare for difficult conversations.
  • Eliminate anxiety and overcome avoidance.
  • Give bad news with clarity and professionalism.
  • Defuse anger and ego during difficult discussions.
  • Provide a framework for mutual contribution.
  • Expand or contract the intensity according.

Course Agenda

The Hard Talk

  1. What is so Hard about the “Hard Talk”?
  2. Defining Difficult Conversations
  3. The Missing Conversation
  4. Road Blocks to Effective Conversations

The Four Conversations

  1. The “Feelings” Conversation
  2. The “What Happened” Conversation
  3. The Contribution System Map
  4. The “Identity” Conversation
  5. The “What’s Next” Conversation

The Hard Talk Road Map

  1. Preparing for the Conversation
  2. Directional Dialogue
  3. Making Agreements
  4. Self-Regulation

Difficult Conversation Strategies

  1. Using Different Strategies for Difficult Conversations
  2. Giving Feedback
  3. Stand in the “And”
  4. Receiving Feedback
  5. Assigning Meaning
  6. The “Identity” Issue
  7. The “Feelings” Issue
  8. Use “I” Language, Not “You” Language
  9. Creating Shared Meaning
  10. Seeing the Third Story
  11. Using Questions to Gain Perspective
  12. Handling Gossip
  13. Asking for Change
  14. Making Decisions
Group of business people in a meeting led by an older woman - Nonverbal Communication and Body Language - Leadership Skills for Non-Supervisors

Difficult Conversations: The Basics and Beyond

Formats ⟩  Live Virtual: 4 hrs./day, 2 Days  |  In-Person: 6 hrs./day, 2 Days

We all have difficult conversations, no matter how confident or competent we are. And, too often, no matter what we try, things don’t go well. Should you say what you’re thinking and risk possible conflict? Swallow your views and feel like a doormat? Or should you really let them have it? But, what if you’re wrong? This interactive 2-day workshop shows you how to handle even the toughest conversations more effectively and with less anxiety.

Learning Objectives »

  • Examine the challenges of difficult conversations.
  • Effectively prepare for difficult conversations.
  • Eliminate anxiety and overcome avoidance.
  • Give bad news with clarity and professionalism.
  • Defuse anger and ego during difficult discussions.
  • Provide a framework for mutual contribution.
  • Expand or contract the intensity according.

Course Agenda

The Hard Talk

  1. What is so Hard about the “Hard Talk”?
  2. Defining Difficult Conversations
  3. The Missing Conversation
  4. Road Blocks to Effective Conversations

The Four Conversations

  1. The “Feelings” Conversation
  2. The “What Happened” Conversation
  3. The Contribution System Map
  4. The “Identity” Conversation
  5. The “What’s Next” Conversation

The Hard Talk Road Map

  1. Preparing for the Conversation
  2. Directional Dialogue
  3. Making Agreements
  4. Self-Regulation

Difficult Conversation Strategies

  1. Using Different Strategies for Difficult Conversations
  2. Giving Feedback
  3. Stand in the “And”
  4. Receiving Feedback
  5. Assigning Meaning
  6. The “Identity” Issue
  7. The “Feelings” Issue
  8. Use “I” Language, Not “You” Language
  9. Creating Shared Meaning
  10. Seeing the Third Story
  11. Using Questions to Gain Perspective
  12. Handling Gossip
  13. Asking for Change
  14. Making Decisions