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Dept: Sales  |  Employee Benefits Package
Type: Full-Time, Exempt  |  Location: In-Office, HQ 

Job Overview

The Sales Support Specialist is responsible for assisting Sales Account Managers with various tasks related to business development and sales fulfillment. The Specialist will be tasked to learn and use the Company’s customer relationship management (CRM) system (Zoho) and various webinar platforms for delivering virtual training. The Specialist will also work directly with the Directors in streamlining business and fulfillment processes, creating new business solutions, and managing sales support responsibilities. The Sales Support Specialist will also cross-train to handle technical support for training services and the growth of the company.

The Sales Support Specialist will report to the Director of Training Services primarily and Account Managers secondarily.

Responsibilities

• Creating proposals, summaries, and other documents needed by Account Managers for the sale of training programs.
• Scheduling of trainers for both virtual and live classroom courses and the upkeep of trainers’ itineraries.
• Creating and sending meeting invites.
• Emailing attendance reports, certificates, and surveys after courses.
• Entering account data into the Company’s CRM system.
• Assist with marketing campaigns, training materials, and travel reservations.
• Providing regular reports for Directors and Account Managers.
• Develop and organize prospecting lists for target prospects within the Company’s CRM.
• Other responsibilities as assigned by Directors to support sales and develop business.

Additional Responsibilities

• Assist with training events on Zoom, Adobe Connect, and Microsoft Teams.
• Setting up chat and break rooms.
• Preparing materials and polls for events.
• Communicating with the instructor before and after the event.
• Guiding and interacting with training participants during the event.
• Assist instructor and participants with technical issues.
• Creating and revising PowerPoint slides for training events.

Required Skills/Abilities

• Experience using virtual meeting platforms, such as Zoom and Microsoft Teams.
• Experience using Microsoft Office 365, Microsoft SharePoint, Adobe Acrobat, and other applications.
• Communication, problem-solving, and adaptability skills.
• Technology and computer skills.
• Highly detailed, organized, and professional.
• Team- and task-oriented.
• Able to engage and interact with instructors and training participants.
• Comfortable using virtual technology.
• Able to learn quickly.

Educational Requirements

• Bachelor’s degree preferred.

PTR’s competitive employee compensation and benefits package includes:

• 401(k) retirement plan (company matching)
• Health, dental, and vision insurance
• Employer-funded health reimbursement
• Paid vacations and holidays
• Bonus plans
• And more

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. In addition, the employee frequently is required to stand, walk, sit for prolonged periods of time at a desk and work on a computer, use hands to finger, handle or feel, and reach with hands and arms.

APPLY FOR POSITION »

APPLY FOR POSITION »
Email resume and cover letter.
Dept: Client Services  |  Employee Benefits Package
Type: Full-Time, Exempt |  Location: In-Office, HQ 

Job Overview

The Virtual Platform Specialist provides the crucial behind-the-scenes technical support required to carry out engaging virtual events. The Specialist is responsible for setting up and producing virtual platforms for virtual training courses. This includes planning, installing, configuring, maintaining, supporting, and optimizing the different virtual platforms the company uses, including Zoom, Adobe Connect, and Microsoft Teams. The Specialist will support the training instructor, engage with the training participants, and assist with every aspect of technical support to ensure the best experiences possible for training participants. The Virtual Platform Specialist will also cross-train to handle administrative support for training services and the growth of the company.

The Virtual Platform Specialist will report to the Director of Training Services.

Responsibilities

• Producing training events on Zoom, Adobe Connect, and Microsoft Teams.
• Setting up chat and break rooms.
• Preparing materials and polls for events.
• Communicating with the instructor before and after the event.
• Guiding and interacting with training participants during the event.
• Assist instructor and participants with technical issues.
• Creating and revising PowerPoint slides for training events.

Additional Responsibilities

• Assist with marketing campaigns, training materials, and travel reservations.
• Assist with proposals, summaries, and other documents needed by Account Managers for the sale of training programs.
• Assist with scheduling trainers for both virtual and live classroom courses and the upkeep of trainers’ itineraries.
• Creating and sending meeting invites.
• Emailing attendance reports, certificates, and surveys after courses.
• Entering account data into the Company’s CRM system.
• Providing regular reports for Directors and Account Managers.
• Develop and organize prospecting lists for target prospects within the Company’s CRM.
• Other responsibilities as assigned by Directors to support sales and develop business.

Required Skills/Abilities

• Experience using virtual meeting platforms, such as Zoom and Microsoft Teams.
• Experience using Microsoft Office 365, Microsoft SharePoint, Adobe Acrobat, and other Communication, problem-solving, and adaptability skills.
• Technology and computer skills.
• Highly detailed and organized.
• Team-oriented.
• Able to engage and interact with instructors and training participants.
• Comfortable using virtual technology.
• Ability to learn quickly.

Educational Requirements

• Bachelor’s degree

PTR’s competitive employee compensation and benefits package includes:

• 401(k) retirement plan (company matching)
• Health, dental, and vision insurance
• Employer-funded health reimbursement
• Paid vacations and holidays
• Bonus plans
• And more

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. In addition, the employee frequently is required to stand, walk, sit for prolonged periods of time at a desk and work on a computer, use hands to finger, handle or feel, and reach with hands and arms.

APPLY FOR POSITION »
Email resume and cover letter.