Training Format → Live Virtual: 4 hrs./1-Day | In-Person: 6 hrs./1-Day
Giving feedback—both positive and redirected—are vital skills in for productive and professional growth. Delivering praise can guide employee development if done correctly, and asking for change can be challenging. We will teach you vital techniques to apply for both sides of the spectrum. You’ll learn how to give productive reinforcement and rederive feedback to maximize individual and team performance.
Learning Objectives
- Develop critical skills for giving feedback
- Apply techniques for giving positive and redirected feedback
- Learn do’s and don’ts for redirecting other’s behavior
- Encourage positive attitudes and behaviors
- Reinforce positive behavior and effectively ask for change when needed
Course Agenda
Feedback Communication
- Effective Listening
- Types of Influence
- Non-verbal Cues
- Authentic Communication
- Using Empathy
- Using “I” Language
- Cooperative Communication
- Non-Threatening, Non-Anxious Questions
The Art of Feedback
- Managing vs. Leading
- Giving Positive Feedback
- The Power of Reassurance
- Giving Redirected Feedback
- Stand in the “And”
- Conditions for the Hard Talk
- Strategies for the Hard Talk
- Directional Dialogue
- Asking for Change
- Evaluation
