Formats: 4-hour virtual course | 1-day instructor-led onsite
This course emphasizes the reality and importance of inclusion in today's workplace. You’ll learn to appreciate all types of people and the importance of recognizing one’s own perceptions, beliefs, and values. Students will develop respectful communication skills that foster diversity-friendly work environments.
Learning Objectives »
- Learn how to appreciate diversity in the workplace.
- Promote diversity as a positive concept.
- Apply components of inclusion.
- Understand equity in the workplace.
- Interact positively in diverse settings.
- Build positive relationships in the workplace.
- Use empathy and acknowledgement.
- Apply techniques for reissuance and recognition.
- Learn conflict-resolution skills.
Course Agenda »
DEI in the Workplace
- Diversity
- Dimensions of Diversity
- Benefits of Diversity
- Challenges of Diversity
- Equal Opportunity vs. Mutual Respect
- Inclusion
- Components of an Inclusive Workplace
- Benefits of an Inclusive Workplace
- Equity
- Equity in the Workplace
- Stereotypes
- How We Build Stereotypes
- Overcoming Stereotypes
- How We Break Down Stereotypes
- Signals and Visual Behaviors
- Behaviors, Attitudes & Values
- Sensitivity
Building Inclusive Relationships
- Communication Model
- Active Listening
- Assertive Communication
- Ladder of Inference
- Interaction in a Diverse Setting
- Appreciating Common Heritage
- Building Positive Relationships
- Acknowledgement
- The Role of Empathy
- Empathy Statements
- Roadblocks to Empathy
- The Power of Reassurance
- Building Blocks of Recognition
- Resolving Conflict
