Fostering a Respectful Workplace

Formats: 4-hour virtual course  |  1-day instructor-led onsite

This course emphasizes the reality and importance of inclusion in today’s workplace. You’ll learn to appreciate all types of people and the importance of recognizing one’s own perceptions, beliefs, and values. Students will develop respectful communication skills that foster diversity-friendly work environments.

Learning Objectives »

  • Learn how to appreciate diversity in the workplace.
  • Promote diversity as a positive concept.
  • Apply components of inclusion.
  • Understand equity in the workplace.
  • Interact positively in diverse settings.
  • Build positive relationships in the workplace.
  • Use empathy and acknowledgement.
  • Apply techniques for reissuance and recognition.
  • Learn conflict-resolution skills.

Course Agenda »

DEI in the Workplace

  1. Diversity
  2. Dimensions of Diversity
  3. Benefits of Diversity
  4. Challenges of Diversity
  5. Equal Opportunity vs. Mutual Respect
  6. Inclusion
  7. Components of an Inclusive Workplace
  8. Benefits of an Inclusive Workplace
  9. Equity
  10. Equity in the Workplace
  11. Stereotypes
  12. How We Build Stereotypes
  13. Overcoming Stereotypes
  14. How We Break Down Stereotypes
  15. Signals and Visual Behaviors
  16. Behaviors, Attitudes & Values
  17. Sensitivity

Building Inclusive Relationships

  1. Communication Model
  2. Active Listening
  3. Assertive Communication
  4. Ladder of Inference
  5. Interaction in a Diverse Setting
  6. Appreciating Common Heritage
  7. Building Positive Relationships
  8. Acknowledgement
  9. The Role of Empathy
  10. Empathy Statements
  11. Roadblocks to Empathy
  12. The Power of Reassurance
  13. Building Blocks of Recognition
  14. Resolving Conflict