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A business woman posing in front of other business people - Relationship Management - Breakthrough Customer Experience (CX)
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Relationship Management Training Course

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

This program builds relationship skills that will help you communicate, respond to conflict, handle difficult situations, solve problems, relate to clients and coworkers, and help conquer office politics. We will introduce tools and insights for applying creative thinking at work and develop a more creative organization.

Learning Objectives »

  • Develop a positive self-awareness
  • Apply strategies for managing relationships
  • Utilize proven communication techniques to maintain rapport
  • Empathize and listen like a pro
  • Overcome challenges of professional relationships

Course Agenda

It Starts With You

  1. Take Ownership
  2. Be Authentic
  3. Raise Your Emotional Intelligence
  4. The Ladder of Inference

Relationship Strategies

  1. Building Trust
  2. Enthusiasm
  3. The “4-Minute Factor
  4. Building Rapport
  5. Acknowledgment
  6. Empathy
  7. Deliberate Listening
  8. Meta-Programs
  9. The Power of Reassurance
  10. Praise and Recognition

Managing Health and Wellness

  1. Solving Problems
  2. The ART of Confrontation
  3. Focusing on Positive Behavior

A business woman posing in front of other business people - Relationship Management - Breakthrough Customer Experience (CX)

Relationship Management Training Course

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

This program builds relationship skills that will help you communicate, respond to conflict, handle difficult situations, solve problems, relate to clients and coworkers, and help conquer office politics. We will introduce tools and insights for applying creative thinking at work and develop a more creative organization.

Learning Objectives »

  • Develop a positive self-awareness
  • Apply strategies for managing relationships
  • Utilize proven communication techniques to maintain rapport
  • Empathize and listen like a pro
  • Overcome challenges of professional relationships

Course Agenda

It Starts With You

  1. Take Ownership
  2. Be Authentic
  3. Raise Your Emotional Intelligence
  4. The Ladder of Inference

Relationship Strategies

  1. Building Trust
  2. Enthusiasm
  3. The “4-Minute Factor
  4. Building Rapport
  5. Acknowledgment
  6. Empathy
  7. Deliberate Listening
  8. Meta-Programs
  9. The Power of Reassurance
  10. Praise and Recognition

Managing Health and Wellness

  1. Solving Problems
  2. The ART of Confrontation
  3. Focusing on Positive Behavior

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