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Team collaboration across locations using technology in a hybrid work environment.
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Cross-Functional Collaboration for Teams

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

Cross-Functional Collaboration for Teams equips participants with the skills and strategies needed to work effectively across departments and break down organizational silos. This course explores the foundations of cross-functional collaboration, including why it matters, common barriers, and the impact of misalignment. Participants will learn how to establish shared goals, improve communication, and use tools like RACI to clarify roles and responsibilities. The course also addresses managing conflict constructively, building trust, and fostering psychological safety within teams. Through practical exercises and real-world scenarios, participants will leave with actionable strategies to strengthen collaboration and drive better team outcomes.

Learning Objectives »

  • Define cross-functional collaboration and understand its value.
  • Identify common barriers to collaboration and their impact.
  • Apply strategies to break down silos and foster alignment.
  • Establish clear, shared goals that align multiple functions.
  • Apply tools to clarify roles and responsibilities within teams.
  • Build trust and contribute to psychological safety within teams.
  • Develop an action plan to improve cross-functional collaboration.

Course Agenda

Foundations of Cross-Functional Collaboration

  1. What is Cross-Functional Collaboration?
  2. Benefits and Barriers
  3. Collaboration at Work
  4. What Makes a Collaborative Team?
  5. Team Definition and Characteristics
  6. Cross-Functional Teams
  7. The Collaboration Building
  8. Collaboration Bricks

Establishing & Communicating Shared Goals

  1. Types of Collaboration
  2. Keys to Creative Collaboration
  3. Shared Vision and Goals
  4. Common Challenges in Shared Goals
  5. RACI Matrix
  6. RACI Responsibility Matrix
  7. Translating Priorities Across Functions
  8. Aligning Priorities

Managing Cross-Functional Conflict

  1. Collaboration Listening Levels
  2. Building Trust
  3. Psychological Safety
  4. The Trust Equation
  5. Direct Approach for Conflict
  6. ALIGN Approach
  7. Decision-Making Frameworks

Collaboration in Action

  1. Practicing Collaboration
  2. Using the Collaboration Action Plan
Team collaboration across locations using technology in a hybrid work environment.

Cross-Functional Collaboration for Teams

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

Cross-Functional Collaboration for Teams equips participants with the skills and strategies needed to work effectively across departments and break down organizational silos. This course explores the foundations of cross-functional collaboration, including why it matters, common barriers, and the impact of misalignment. Participants will learn how to establish shared goals, improve communication, and use tools like RACI to clarify roles and responsibilities. The course also addresses managing conflict constructively, building trust, and fostering psychological safety within teams. Through practical exercises and real-world scenarios, participants will leave with actionable strategies to strengthen collaboration and drive better team outcomes.

Learning Objectives »

  • Define cross-functional collaboration and understand its value.
  • Identify common barriers to collaboration and their impact.
  • Apply strategies to break down silos and foster alignment.
  • Establish clear, shared goals that align multiple functions.
  • Apply tools to clarify roles and responsibilities within teams.
  • Build trust and contribute to psychological safety within teams.
  • Develop an action plan to improve cross-functional collaboration.

Course Agenda

Foundations of Cross-Functional Collaboration

  1. What is Cross-Functional Collaboration?
  2. Benefits and Barriers
  3. Collaboration at Work
  4. What Makes a Collaborative Team?
  5. Team Definition and Characteristics
  6. Cross-Functional Teams
  7. The Collaboration Building
  8. Collaboration Bricks

Establishing & Communicating Shared Goals

  1. Types of Collaboration
  2. Keys to Creative Collaboration
  3. Shared Vision and Goals
  4. Common Challenges in Shared Goals
  5. RACI Matrix
  6. RACI Responsibility Matrix
  7. Translating Priorities Across Functions
  8. Aligning Priorities

Managing Cross-Functional Conflict

  1. Collaboration Listening Levels
  2. Building Trust
  3. Psychological Safety
  4. The Trust Equation
  5. Direct Approach for Conflict
  6. ALIGN Approach
  7. Decision-Making Frameworks

Collaboration in Action

  1. Practicing Collaboration
  2. Using the Collaboration Action Plan
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