This highly energetic program teaches supervisors and managers how to utilize the power of compromise, the art of communication, and the strength of synergy. You will learn to handle anger and confrontation, strengthen relationships, and effectively negotiate minor disputes and highly charged arguments. You will immediately see a difference, and your workplace will be happier, more enthusiastic, and more positive.
Learning Objectives »
- Understand conflict and how it affects your team.
- Use a proactive approach to managing conflict.
- Defuse anger and confrontation.
- Apply techniques for negotiating and resolving conflict.
- Build consensus and develop a positive workplace.
Course Agenda
Understanding Conflict
- Sources of Conflict
- High Costs of Conflict
- Warning Signs
- Perception Check
- Preventative Measures
Managing Conflict
- Conflict Resolution Strategies
- Negotiating Conflict
- Principled Approach to Cooperation
- “I” Language
- Empathy
- Responding to Criticism
- Handling Difficult Employees
- Directing Anger and Hostility
- Preparing FAST for Conflict Resolution
- Standing in the “And”
- Directional Dialogue
Developing a Positive Environment
- Building Consensus
- Techniques for Building Consensus
- Barriers to Building Consensus
- The 3 “R”s of Team Building
- Conflict Chain of Command
