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Browse hundreds of training topics to elevate team performance.
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Learn about PTR’s interactive course workbook for different learning styles.

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PTR instructors are experts at delivering engaging, professional training.

Managing Up: Build Better Relationships With Leadership

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

“Managing up” means focusing on the relationship with your boss to obtain the best results for yourself, your boss, and your organization. This interactive class will teach you how to better communicate, collaborate, assist, and coach your boss. You will learn how to help your boss make better decisions and become an effective and open professional partner with your superiors.

Learning Objectives »

  • Understand what it means to manage up.
  • Recognize your boss’s motivations and priorities.
  • Build relationships using interpersonal strategies.
  • Adjust to behavioral differences.
  • Identify “need” moments.
  • Handle difficult bosses and situations.
  • Resolve potential conflict and confrontation.
  • Build trust and rapport with management.

Course Agenda

Managing Up

  1. What is Managing Up?
  2. It Starts with You
  3. Seizing the “Need”
  4. 10 Techniques for Managing Up

Interpersonal Strategies

  1. Understanding Communication
  2. Communication Model
  3. Communication Skills

Interpersonal Challenges

  1. Saying “No” to Your Boss
  2. Overcoming the “Personality Problem”
  3. Handling Difficult Bosses
  4. Potential Conflict and Confrontation
  5. Cooperative Communication

Getting the Job Done

  1. Managing Stress
  2. Negotiation Win-Win Solutions
  3. Solving Problems
  4. Working with Multiple Bosses
  5. Rules to Remember

Two female professionals, an employee and her manager, discussing organizational priorities in an office.

Managing Up: Build Better Relationships With Leadership

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

“Managing up” means focusing on the relationship with your boss to obtain the best results for yourself, your boss, and your organization. This interactive class will teach you how to better communicate, collaborate, assist, and coach your boss. You will learn how to help your boss make better decisions and become an effective and open professional partner with your superiors.

Learning Objectives »

  • Understand what it means to manage up.
  • Recognize your boss’s motivations and priorities.
  • Build relationships using interpersonal strategies.
  • Adjust to behavioral differences.
  • Identify “need” moments.
  • Handle difficult bosses and situations.
  • Resolve potential conflict and confrontation.
  • Build trust and rapport with management.

Course Agenda

Managing Up

  1. What is Managing Up?
  2. It Starts with You
  3. Seizing the “Need”
  4. 10 Techniques for Managing Up

Interpersonal Strategies

  1. Understanding Communication
  2. Communication Model
  3. Communication Skills

Interpersonal Challenges

  1. Saying “No” to Your Boss
  2. Overcoming the “Personality Problem”
  3. Handling Difficult Bosses
  4. Potential Conflict and Confrontation
  5. Cooperative Communication

Getting the Job Done

  1. Managing Stress
  2. Negotiation Win-Win Solutions
  3. Solving Problems
  4. Working with Multiple Bosses
  5. Rules to Remember

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