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Diverse workplace team, including men, women, and people with disabilities, meeting to discuss strategy and goals.
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Browse hundreds of training topics to elevate team performance.
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Learn about PTR’s interactive course workbook for different learning styles.

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PTR instructors are experts at delivering engaging, professional training.

Managing Up for Managers: Building Senior-Level Relationships

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

“Managing up” means focusing on the relationship with your boss to obtain the best results for your organization. When you are a middle manager, this means managing up, down, and sideways simultaneously. This interactive class will teach you how to communicate better, collaborate, assist, and coach your boss, even at senior levels. You will learn to work with your boss to make better decisions for your staff and organization.

Learning Objectives »

  • Understand what it means to manage up.
  • Recognize your boss’s motivations and priorities.
  • Build relationships using interpersonal strategies.
  • Adjust to behavioral differences.
  • Identify “need” moments.
  • Handle difficult bosses and situations.
  • Resolve potential conflict and confrontation.
  • Build trust and rapport with management.

Course Agenda

Managing Up

  1. What is Managing Up?
  2. How Managing Up from the Middle Differs
  3. It Starts With You
  4. Seizing the “Need”
  5. Understanding the Organizational Chart
  6. 10 Techniques for Managing Up

Communication Strategies

  1. Leadership Communication
  2. Communication Model
  3. Communicating Up
  4. The Feedback Formula

Interpersonal Challenges

  1. Saying “No” to Your Boss
  2. Overcoming the “Personality Problem”
  3. Handling Difficult Bosses
  4. Potential Conflict and Confrontation
  5. Cooperative Communication

Getting the Job Done

  1. Building Resiliency
  2. Negotiation Win-Win Solutions
  3. Solving Problems
  4. Working with Multiple Bosses
  5. Rules to Remember

Diverse workplace team, including men, women, and people with disabilities, meeting to discuss strategy and goals.

Managing Up for Managers: Building Senior-Level Relationships

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

“Managing up” means focusing on the relationship with your boss to obtain the best results for your organization. When you are a middle manager, this means managing up, down, and sideways simultaneously. This interactive class will teach you how to communicate better, collaborate, assist, and coach your boss, even at senior levels. You will learn to work with your boss to make better decisions for your staff and organization.

Learning Objectives »

  • Understand what it means to manage up.
  • Recognize your boss’s motivations and priorities.
  • Build relationships using interpersonal strategies.
  • Adjust to behavioral differences.
  • Identify “need” moments.
  • Handle difficult bosses and situations.
  • Resolve potential conflict and confrontation.
  • Build trust and rapport with management.

Course Agenda

Managing Up

  1. What is Managing Up?
  2. How Managing Up from the Middle Differs
  3. It Starts With You
  4. Seizing the “Need”
  5. Understanding the Organizational Chart
  6. 10 Techniques for Managing Up

Communication Strategies

  1. Leadership Communication
  2. Communication Model
  3. Communicating Up
  4. The Feedback Formula

Interpersonal Challenges

  1. Saying “No” to Your Boss
  2. Overcoming the “Personality Problem”
  3. Handling Difficult Bosses
  4. Potential Conflict and Confrontation
  5. Cooperative Communication

Getting the Job Done

  1. Building Resiliency
  2. Negotiation Win-Win Solutions
  3. Solving Problems
  4. Working with Multiple Bosses
  5. Rules to Remember

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