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Workplace Professionalism Skills for Career Success

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

Workplace Professionalism Skills for Career Success equips participants with the skills and behaviors needed to build credibility, strengthen workplace relationships, and enhance professional effectiveness. Participants will explore the foundations of professionalism, including professional presence, workplace etiquette, communication, accountability, and emotional intelligence. The course focuses on projecting confidence, communicating with clarity, managing workplace interactions professionally, and demonstrating integrity in both in-person and virtual environments. By the end, participants will be able to strengthen their professional reputation, navigate workplace challenges effectively, and contribute to a positive and productive organizational culture.

Learning Objectives »

  • Project a professional presence both in-person and virtually.
  • Communicate with confidence and professionalism.
  • Demonstrate accountability, reliability, and a strong work ethic.
  • Navigate feedback, conflict, and challenging interactions.
  • Build workplace relationships with emotional professionalism.
  • Apply ethical behavior, integrity, and mutual respect.
  • Strengthen your professional brand.

Course Agenda

Foundations of Professionalism

  1. Three Pillars of Professionalism
  2. Role vs. Behavior
  3. Why it Matters for Your Career
  4. Impact on the Organization
  5. Cognitive Bias and Judgments
  6. Anatomy of Presence
  7. Professional Brand Matrix

Professional Image & Aesthetics

  1. First Impressions
  2. Mastering the Non-Verbal
  3. Posture & Presence
  4. Navigating Workplace Dress Codes
  5. Business Formal Standards
  6. Business Casual Standards
  7. Remote Work Dress Code

Communication Excellence

  1. Tone and Pitch
  2. Vocal Mechanics
  3. The Art of Active Listening
  4. Professional Email
  5. Digital and Slack Etiquette
  6. Phone and Voicemail Etiquette
  7. Video Call Presence
  8. Meeting Dynamics

Accountability & Emotional Professionalism

  1. “Triple A” Professionalism
  2. The Power of Punctuality
  3. Meeting Deadlines
  4. Taking Ownership
  5. Unwavering Work Ethic
  6. Productivity & Reputation Impact
  7. Emotional Professionalism
  8. Self-Awareness in the Office
  9. Giving Professional Feedback
  10. Receiving Feedback Graciously
  11. Conflict Resolution
  12. Dealing with Challenging People
  13. Empathy and Boundaries

Ethical Conduct & Brand Permanence

  1. Mutual Respect and Civility
  2. The Gossip Trap
  3. Ethics and Integrity
  4. Building a Professional Brand

African American professional woman shaking hands with a new colleague in a workplace setting.

Workplace Professionalism Skills for Career Success

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

Workplace Professionalism Skills for Career Success equips participants with the skills and behaviors needed to build credibility, strengthen workplace relationships, and enhance professional effectiveness. Participants will explore the foundations of professionalism, including professional presence, workplace etiquette, communication, accountability, and emotional intelligence. The course focuses on projecting confidence, communicating with clarity, managing workplace interactions professionally, and demonstrating integrity in both in-person and virtual environments. By the end, participants will be able to strengthen their professional reputation, navigate workplace challenges effectively, and contribute to a positive and productive organizational culture.

Learning Objectives »

  • Project a professional presence both in-person and virtually.
  • Communicate with confidence and professionalism.
  • Demonstrate accountability, reliability, and a strong work ethic.
  • Navigate feedback, conflict, and challenging interactions.
  • Build workplace relationships with emotional professionalism.
  • Apply ethical behavior, integrity, and mutual respect.
  • Strengthen your professional brand.

Course Agenda

Foundations of Professionalism

  1. Three Pillars of Professionalism
  2. Role vs. Behavior
  3. Why it Matters for Your Career
  4. Impact on the Organization
  5. Cognitive Bias and Judgments
  6. Anatomy of Presence
  7. Professional Brand Matrix

Professional Image & Aesthetics

  1. First Impressions
  2. Mastering the Non-Verbal
  3. Posture & Presence
  4. Navigating Workplace Dress Codes
  5. Business Formal Standards
  6. Business Casual Standards
  7. Remote Work Dress Code

Communication Excellence

  1. Tone and Pitch
  2. Vocal Mechanics
  3. The Art of Active Listening
  4. Professional Email
  5. Digital and Slack Etiquette
  6. Phone and Voicemail Etiquette
  7. Video Call Presence
  8. Meeting Dynamics

Accountability & Emotional Professionalism

  1. “Triple A” Professionalism
  2. The Power of Punctuality
  3. Meeting Deadlines
  4. Taking Ownership
  5. Unwavering Work Ethic
  6. Productivity & Reputation Impact
  7. Emotional Professionalism
  8. Self-Awareness in the Office
  9. Giving Professional Feedback
  10. Receiving Feedback Graciously
  11. Conflict Resolution
  12. Dealing with Challenging People
  13. Empathy and Boundaries

Ethical Conduct & Brand Permanence

  1. Mutual Respect and Civility
  2. The Gossip Trap
  3. Ethics and Integrity
  4. Building a Professional Brand

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