Effective feedback is critical in today's workplace. Feedback must be given AND received professionally and productively. We will teach you vital techniques to apply to both sides of the spectrum. You will learn how to avoid perceptions of aggressiveness or disrespect when giving feedback and climate defensiveness when receiving it, resulting in reduced conflict and errors, improved productivity, and increased engagement and motivation.
Learning Objectives »
- Identify why feedback is important.
- Explore different types of feedback.
- Develop skills and implement plans for effective feedback.
- Develop best practices to seek and receive feedback.
- Build an action plan to develop and practice feedback skills.
Course Agenda
The Importance of Feedback
- Effective Feedback
- Feedback Problems and Benefits
- Barriers to Effective Feedback
- Benefits of Feedback in the Workplace
- Types of Feedback
- Feedback by Level of Formality
- Feedback by Person Delivering It
- Feedback by Quality and Ai
- Balancing Positive and Constructive Feedback
- Feedback by Focus
How to Give Effective Feedback
- Your Experience of Feedback
- Effective vs Ineffective Feedback
- Principles for Effective Feedback
- Communication Techniques
- Giving Positive and Constructive Feedback
- Steps for Giving Positive Feedback
- Positive Feedback Practice
Seeking and Receiving Feedback
- Your Experience of Receiving Feedback
- What to Do When Receiving Feedback
- Seeking Feedback
- The Johari WIndow
- Creating an Action Plan
