We all get angry and emotional at times. But if we lose control of our emotions, the consequences can be negative and unconstructive. In this course, we will explore what causes you to become angry and introduce you to key approaches and actions you can take to help avoid and manage anger and anxiety. We will help you understand the impact anger has on you and teach you proven techniques for managing your anger and emotional reactions.
Learning Objectives »
- Understand the causes and psychology of anger.
- Take control of the situation when emotions may lead to anger.
- Communicate calmly and positively in difficult situations.
- Maintain corroborative relationships with team members,
- Stay optimistic and work towards positive outcomes.
- Use techniques to mitigate stressful situations.
Course Agenda
Understanding Anger
- The Physiology of Anger
- Internal and External Triggers
- Thinking Errors
Managing Emotional Response
- The Effects of Anger
- Self-Awareness
- Cognitive Restructuring
Maintaining a Positive Response
- Assertive Communication
- Self-Talk
- Life-Style Choices
Dealing with Stress and Anxiety
- Relaxation Techniques
- Thought Records
- Action Plan
