“Managing up” means focusing on the relationship with your boss to obtain the best results for yourself, your boss, and your organization. This interactive class will teach you how to better communicate, collaborate, assist, and coach your boss. You will learn how to help your boss make better decisions and become an effective and open professional partner with your superiors.
Learning Objectives »
- Understand what it means to manage up
- Recognize the motivations and priorities of your boss
- Build relationships using interpersonal strategies
- Adjust to behavioral differences
- Identify “need” moments
- Handle difficult bosses and situations
- Resolve potential conflict and confrontation
- Build trust and rapport with management
Course Agenda
Managing Up
- What is Managing Up?
- It Starts With You
- Seizing the “Need”
- 10 Techniques for Managing Up
Interpersonal Challenges
- Saying “No” to Your Boss
- Overcoming the “Personality Problem”
- Handling Difficult Bosses
- Potential Conflict and Confrontation
- Cooperative Communication
Interpersonal Strategies
- Understanding Communication
- Communication Model
- Communication Skills
Getting the Job Done
- Managing Stress
- Negotiating Win-Win Solutions
- Solving Problems
- Working with Multiple Bosses
- Rules to Remember
