The importance of nonverbal communication in business is well-known, but when non-verbal and body language are not clear and practiced, it can lead to serious miscommunication issues. This training course teaches skills and techniques for sending and interpreting nonverbal communication messages. You will learn what nonverbal communication and body language is, how to decode other people’s nonverbal ques, and how to use body language to communicate more effectively.
Learning Objectives »
- Identify characteristics, types, and functions of nonverbal communication.
- Analyze other people’s nonverbal communication.
- Employ strategies to improve competence in sending nonverbal messages.
Course Agenda
What is Nonverbal Communication?
- Defining Nonverbal Communication
- Areas of Nonverbal Communication
- What Influences Nonverbal Communication
- Functions of Nonverbal Communication
- Characteristics of Nonverbal Communication
- Uses of Nonverbal Communication at Work
- Spotting Nonverbal Signs in People
- Five Cs of Nonverbal Communication
Areas of Nonverbal Communication
- Kinesics
- Haptics
- Vocalics
- Proxemics
- Self-presentation
Using Body Language
- How to Engage Your Audience
- Showing That You Are Listening
- Rapport and Putting People at Ease
- Demonstrating Confidence
- Final Reflections and Future Planning
