Bridging Generational Differences at Work

Formats: 4-hour virtual course  |  1-day instructor-led onsite

Five generations now work together in one work environment, with each generation adjusting to the values and perceptions of the others. We will teach you how to build awareness and bridge generational gaps that will lead to happier employees, stronger teams, and healthier organizations. You will learn a process for navigating generational communication more effectively and better manage expectations, leading to increased collaboration and overall performance.

Learning Objectives »

  • Understand how generational gaps occur
  • Overview the 5 generations in the workplace
  • Examine workplace characteristics of generations
  • Identify the styles, values and perceptions of each
  • Apply communicating skills with differing generations
  • Defuse conflict and confusion between generations
  • Capitalize on strengths of a generational workforce
  • Implement a code of conduct
  • Create a positive, productive environment

Course Agenda »

Understanding the Generations

  1. Generational Population
  2. Benefits and Challenges
  3. Generational Generalizations
  4. Values and Ethics
  5. Personal and Lifestyle Characteristics
  6. Workplace Characteristics

Bridging the Generational Gap

  1. Removing Generational Buckets
  2. Micro-Aggression and Victim Blaming
  3. Overcoming Stereotypes and Bias
  4. Ladder of Inference
  5. Commonality
  6. Communication Between Generations
  7. Working with Generational Teams
  8. Resolving Conflict Between Generations
  9. Guidelines for Building Trust
  10. Code of Conduct