Building Resiliency

Formats: 4-hour virtual course  |  1-day instructor-led onsite

Uncertainty can wreak havoc on employees’ feelings of resilience and their ability to manage their emotions positively and proactively. With this succinct virtual or classroom course, we will teach you how to tackle the challenges of change and stress. You will identify the necessary function of resilience in a changing work environment and evaluate strategies to problem solve effectively.

Learning Objectives »

  • Learn how to bounce back from adversity
  • Utilize skills to cope with challenges
  • Apply the Resilience Model
  • Identify the stages of resilience
  • Apply techniques for effectively managing change
  • Become a Change Agent
  • Adeptly deal with stress and anxiety

Course Agenda »


  1. Defining Resilience
  2. Characteristics of Resilient People
  3. Johari Window
  4. Resilience Model
  5. Phases of Resilience

Change and Ambiguity

  1. Drivers of Change
  2. Types of Change
  3. Response to Change Initiatives
  4. The Change Curve
  5. Change Agents
  6. Dealing with Ambiguity
  7. Techniques for Managing Change
  8. The 3 C’s for Effecting Change

Stress and Anxiety

  1. Defining Stress
  2. Stages of Stress and Anxiety
  3. Extreme Anxiety
  4. Personal Needs/Emotional Issues
  5. Active Relaxation
  6. Solving Problems
  7. Managing Your Energy