Difficult Conversations

Formats: 4-hour virtual course  |  1-day instructor-led onsite

We all have difficult conversations. And, too often, no matter what we try, things don’t go well. Should you say what you are thinking and risk possible conflict? Swallow your views and feel like a doormat? Or should you really let them have it? But, what if you are wrong? This interactive workshop shows you how to handle the toughest conversations more effectively and with less anxiety.

Learning Objectives »

  • Effectively prepare for difficult conversations
  • Separate feelings, data, and judgments (or beliefs)
  • Advocate your positions, even when controversial
  • Ask for change without confrontation
  • Use clarity and focus during “hard talk”
  • Break thought temperament and emotion
  • Provide a framework for mutual contribution

Course Agenda »

The Hard Talk

  1. Defining Difficult Conversations
  2. The Missing Conversation
  3. Preparing for the Conversation
  4. Directional Dialogue

Four Conversations

  1. The “Feelings” Conversation
  2. The “What Happened” Conversation
  3. The Contribution System Map
  4. The “Identity” Conversation
  5. The “What’s Next” Conversation

Feedback Communication

  1. Giving Feedback
  2. “I” Language
  3. Using Empathy
  4. Asking for Cooperation
  5. Feedback Activity

Putting It Together

  1. The Third Story
  2. Live In The Question
  3. Stand in the “And”
  4. The Hard Talk Itinerary