Improving Project Communications & Stakeholder Management

Formats: 8-hour virtual course  |  2-day instructor-led onsite

This 2-day course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on improving both the efficiency and effectiveness of all project-related communications, from initial planning through closure. It also examines best practices for identifying and engaging stakeholders, a critical component for successful projects. Participants will apply all course principles to a work-related case study taken directly from their work environment.

Learning Objectives »

  • Identify terms, concepts, and common practices as expressed by PMBOK.
  • Apply project management processes and documents to a project.
  • Use practical techniques to improve project communication.
  • Effectively identify and manage project stakeholders.

Course Agenda »

Communications and Stakeholder Management

  1. Project Communications Management Overview
  2. Communication Dimensions
  3. Communication Skills
  4. Project Communication Management Processes
  5. Project Stakeholder Management Overview
  6. Project Stakeholder Management Processes
  7. Interpersonal Communications
  8. Take a Communications Strengths Inventory
  9. Communication Styles
  10. Case Study Selection

Initiating Processes

  1. Identify Stakeholders Overview
  2. Stakeholder Analysis
  3. Stakeholder Classification Models
  4. Salience Model
  5. Stakeholder Register
  6. Create a Stakeholder Register

Planning Processes

  1. Plan Communications Management Overview
  2. Communications Management Plan
  3. Project Management Communication Documents
  4. Communication Tools
  5. Create a Communications Management Plan
  6. Virtual Team Communications
  7. Virtual Teams Technologies
  8. Virtual Teams Best Practices
  9. Plan Stakeholder Engagement
  10. Analytical Techniques
  11. Stakeholder Engagement Plan Sample Content
  12. Create a Stakeholder Engagement Plan

Executive Processes

  1. Manage Communications Overview
  2. Communication Methods and Model
  3. Communication and Active Listening
  4. Three Crucial Elements of Negotiations
  5. Win-Win Negotiating
  6. Win-Lose Negotiating
  7. Conduct a Win-Win Negotiation
  8. Communicating Bad News
  9. Body Language
  10. Business Attire
  11. Verbal Communication
  12. Public Speaking
  13. Audience Involvement
  14. Listening Skills
  15. Project Meetings
  16. Written Communications
  17. Email Guidelines
  18. Presentation Design Best Practices
  19. Create a Presentation
  20. Manage Stakeholder Engagement
  21. Manage Stakeholder Engagement Overview
  22. Review an Issue Log

Monitoring and Controlling Processes

  1. Monitor Communications
  2. Performance Reporting
  3. Tracking Gantt Charts
  4. Worksheet Information
  5. Milestone Charts
  6. Bar Chart Graphs
  7. Monitor Stakeholder Engagement
  8. Best Practices