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Employees in the office trusting and smiling with each other - Assertiveness Skills at Work - Win-Win Solutions for Daily Conflict
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Win-Win Solutions for Daily Conflict Training Course

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

This dynamic program empowers you with essential compromise, communication, and collaboration skills. You'll discover practical strategies for managing anger, resolving conflicts, and strengthening relationships. Whether facing minor disagreements or intense confrontations, you'll gain practical tools to foster a more positive, enthusiastic, and harmonious workplace — with noticeable results immediately.

Learning Objectives »

  • Understand conflict and how it affects the workplace.
  • Use a proactive approach to preventing conflict.
  • Defuse anger and avoid confrontation.
  • Apply techniques for negotiating and resolving conflict.
  • Build consensus and develop a positive workplace.

Course Agenda

Understanding Conflict

  1. Sources of Conflict
  2. It Starts with You
  3. Johari Window
  4. Perception Check
  5. Preventive Measures

Working Through Conflict

  1. Conflict Resolution Strategies
  2. Negotiating Conflict
  3. Principled Approach to Cooperation
  4. “I” Language
  5. Empathy
  6. Responding to Criticism
  7. Handling Difficult People
  8. Directing Anger and Hostility
  9. Preparing FAST for Conflict Resolution
  10. Directional Dialogue

Developing a Positive Environment

  1. Building Consensus
  2. Techniques for Building Consensus
  3. Barriers to Building Consensus
  4. The 3 “R”s of Team Building
  5. Conflict Chain of Command
Employees in the office trusting and smiling with each other - Assertiveness Skills at Work - Win-Win Solutions for Daily Conflict

Win-Win Solutions for Daily Conflict Training Course

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

This dynamic program empowers you with essential compromise, communication, and collaboration skills. You'll discover practical strategies for managing anger, resolving conflicts, and strengthening relationships. Whether facing minor disagreements or intense confrontations, you'll gain practical tools to foster a more positive, enthusiastic, and harmonious workplace — with noticeable results immediately.

Learning Objectives »

  • Understand conflict and how it affects the workplace.
  • Use a proactive approach to preventing conflict.
  • Defuse anger and avoid confrontation.
  • Apply techniques for negotiating and resolving conflict.
  • Build consensus and develop a positive workplace.

Course Agenda

Understanding Conflict

  1. Sources of Conflict
  2. It Starts with You
  3. Johari Window
  4. Perception Check
  5. Preventive Measures

Working Through Conflict

  1. Conflict Resolution Strategies
  2. Negotiating Conflict
  3. Principled Approach to Cooperation
  4. “I” Language
  5. Empathy
  6. Responding to Criticism
  7. Handling Difficult People
  8. Directing Anger and Hostility
  9. Preparing FAST for Conflict Resolution
  10. Directional Dialogue

Developing a Positive Environment

  1. Building Consensus
  2. Techniques for Building Consensus
  3. Barriers to Building Consensus
  4. The 3 “R”s of Team Building
  5. Conflict Chain of Command
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