Training Format → Live Virtual: 4 hrs./1-Day | In-Person: 6 hrs./1-Day
The Win-Win Solutions for Daily Conflict is a highly energetic course that teaches you the power of compromise, the art of communication, and the strength of synergy. You’ll learn how to handle anger and confrontation, strengthen relationships, and effectively navigate minor disputes as well as highly charged arguments. You’ll see a difference immediately, and your workplace will be happier, more enthusiastic, and more positive.
Learning Objectives
- Assess your conflict style
- Understand differences in others and how to respond to them
- Use a proactive approach to preventing conflict
- Manage emotions for positive outcomes
- Defuse anger and avoid confrontation
- Create a positive work environment and develop a professional code
Course Agenda
Understanding Conflict
- Sources of Conflict
- Behavior Patterns of Conflict
- It Starts with You
- Johari Window
- Perception Check
- Conflict Styles
- Preventive Measures
Working Through Conflict
- FAST Preparation
- Techniques for Handling Conflict
- Principled Approach to Cooperation
- Responding to Criticism
- “I” Language
- Empathy
- Dealing with Difficult People
- Defusing Anger
- Directional Dialogue
Working Through Conflict
- Building Consensus
- Developing a Professional Code
