This program builds relationship skills that will help you communicate, respond to conflict, handle difficult situations, solve problems, relate to clients and coworkers, and help conquer office politics. We will introduce tools and insights for applying creative thinking at work and develop a more creative organization.
Learning Objectives »
- Develop a positive self-awareness
- Apply strategies for managing relationships
- Utilize proven communication techniques to maintain rapport
- Empathize and listen like a pro
- Overcome challenges of professional relationships
Course Agenda
It Starts With You
- Take Ownership
- Be Authentic
- Raise Your Emotional Intelligence
- The Ladder of Inference
Relationship Strategies
- Building Trust
- Enthusiasm
- The “4-Minute Factor
- Building Rapport
- Acknowledgment
- Empathy
- Deliberate Listening
- Meta-Programs
- The Power of Reassurance
- Praise and Recognition
Managing Health and Wellness
- Solving Problems
- The ART of Confrontation
- Focusing on Positive Behavior
