This fast-paced, result-oriented program teaches the “how-to” skills of professionalism, productivity, communication, and motivation that keep you positive and effective, even when there’s too much to juggle. You will achieve greater success with fewer mistakes in less time—making you more productive, less stressed, more valuable to your organization, and more satisfied overall with your job.
Learning Objectives »
- Dress for Success!
- Maximize time and productivity
- Manage multiple bosses and juggle multiple responsibilities
- Resolve conflict through effective communication
- Control interruptions and avoid obstacles that can get in our way
- Save time and effort while getting things done…and doing them your way
Course Agenda
Professional Habits
- The Role of the Professional Assistant
- Critical Skills of the Professional Assistant
- Personal Vision
- Success Habits
Professional Planning
- Personal Work Style
- Setting Goals
- Planning for Productivity
- Prioritizing
- Managing Incoming Assignments
- Dealing With Multiple Bosses
- Handling Interruptions
- Telephone Techniques
- Email Management
Professional People Skills
- Communication Model
- Assertive Communication
- Building Relationships
- Influencing Others
- Handling Difficult People
- How to Say “No”
- Resolving Conflict
Professional Problem Solving
- Understanding Problems
- Problem Solving Formula
- Negotiating Win-Win Solutions
- Stress Management
