This dynamic program empowers you with essential compromise, communication, and collaboration skills. You'll discover practical strategies for managing anger, resolving conflicts, and strengthening relationships. Whether facing minor disagreements or intense confrontations, you'll gain practical tools to foster a more positive, enthusiastic, and harmonious workplace — with noticeable results immediately.
Learning Objectives »
- Understand conflict and how it affects the workplace.
- Use a proactive approach to preventing conflict.
- Defuse anger and avoid confrontation.
- Apply techniques for negotiating and resolving conflict.
- Build consensus and develop a positive workplace.
Course Agenda
Understanding Conflict
- Sources of Conflict
- It Starts with You
- Johari Window
- Perception Check
- Preventive Measures
Working Through Conflict
- Conflict Resolution Strategies
- Negotiating Conflict
- Principled Approach to Cooperation
- “I” Language
- Empathy
- Responding to Criticism
- Handling Difficult People
- Directing Anger and Hostility
- Preparing FAST for Conflict Resolution
- Directional Dialogue
Developing a Positive Environment
- Building Consensus
- Techniques for Building Consensus
- Barriers to Building Consensus
- The 3 “R”s of Team Building
- Conflict Chain of Command
