Virtual work environments can offer flexibility, increased job satisfaction, and even higher productivity, but virtual teams also come with several challenges that can undermine goals, relationships, and team effectiveness. In this course, we will teach you how to communicate effectively, maintain relationships, and work successfully in a virtual team environment. You will learn to overcome the obstacles of working remotely and build a high-performance virtual team.
Learning Objectives »
- Apply best practices for building trust remotely.
- Explore the dynamics of working in a virtual environment.
- Successfully communicate in a virtual environment.
- Utilize email and IM etiquette.
- Identify communication and technology tools.
- Avoid and overcome common obstacles.
- Develop a virtual code of conduct.
Course Agenda
Working Virtually
- The New Normal
- What Changes in a Virtual Environment?
- Mental and Physical Tolls
- Virtual Team Dynamics
- Virtual Values
- Creating Rules
- Performance Expectations
- Characteristics of High-Performance Team
- Building a Team Culture
- Success Habits
Virtual Communication
- Virtual Communication Tools
- Virtual Collaboration and Sharing
- Best Way to Communicate Virtually
- Virtual Nonverbals
- Technology Criteria
- Common Tech Issues and Solutions
- IM and Email Etiquette
- Manging Your Email
Maximizing Performance
- What Everyone Wants
- Being Authentic in a Virtual Environment
- Empathy and Commonality
- Building Trust
- Managing Change
- Avoiding Conflict
- Code of Conduct
