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Browse hundreds of training topics to elevate team performance.
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Learn about PTR’s interactive course workbook for different learning styles.

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PTR instructors are experts at delivering engaging, professional training.

Professional Development for Workplace Excellence

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

During this Professional Development in the Workplace course, you will learn how to create a personal narrative that reflects how you see yourself and how you want to be perceived by others. You will discover how to convey confidence and positively influence others. You will apply strategies to build trust, foster positive relationships with colleagues, and enhance your professional potential.

Learning Objectives »

  • How to build a personal and professional brand for yourself.
  • Become more goal-oriented and open-minded.
  • Apply proven communication tools and techniques.
  • Unlock your power of persuasion.
  • Establish trust throughout the organization.
  • Strengthen relationships with colleagues in your workplace.

Course Agenda

Building Your Personal Brand

  1. The Characteristics of Professionals
  2. Assertive Communication
  3. Being Goal-Oriented
  4. Emotional Intelligence
  5. Collaboration vs Cooperation
  6. Being Open-Minded
  7. Building Self-Confidence
  8. Imposter Syndrome
  9. The Johari Window

Communicating with Influence

  1. Positive Persuasion
  2. Asking for What You Want
  3. Monroe’s Motivated Sequence
  4. The Power of Persuasion
  5. Effective Listening Skills

Building Relationships

  1. Creating Positive Relationships in the Workplace
  2. Small Talk Strategies
  3. Relationship Building Rules to Remember
  4. Customer Service is Everyone’s Business

Two business professionals communicating in the workplace during a persuasive conversation.

Professional Development for Workplace Excellence

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

During this Professional Development in the Workplace course, you will learn how to create a personal narrative that reflects how you see yourself and how you want to be perceived by others. You will discover how to convey confidence and positively influence others. You will apply strategies to build trust, foster positive relationships with colleagues, and enhance your professional potential.

Learning Objectives »

  • How to build a personal and professional brand for yourself.
  • Become more goal-oriented and open-minded.
  • Apply proven communication tools and techniques.
  • Unlock your power of persuasion.
  • Establish trust throughout the organization.
  • Strengthen relationships with colleagues in your workplace.

Course Agenda

Building Your Personal Brand

  1. The Characteristics of Professionals
  2. Assertive Communication
  3. Being Goal-Oriented
  4. Emotional Intelligence
  5. Collaboration vs Cooperation
  6. Being Open-Minded
  7. Building Self-Confidence
  8. Imposter Syndrome
  9. The Johari Window

Communicating with Influence

  1. Positive Persuasion
  2. Asking for What You Want
  3. Monroe’s Motivated Sequence
  4. The Power of Persuasion
  5. Effective Listening Skills

Building Relationships

  1. Creating Positive Relationships in the Workplace
  2. Small Talk Strategies
  3. Relationship Building Rules to Remember
  4. Customer Service is Everyone’s Business

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