This interactive class will teach you how to focus on relationships to obtain the best results for yourself, your coworkers, your superiors, and your organization. You’ll learn how to communicate, collaborate, assist, and coach your coworkers and even your boss. You will learn how to help others make better decisions and become an effective and open professional partner for your organization.
Learning Objectives »
- Understand what it means to influence without authority and the ethics therein
- Recognize traits, motivations, concerns, priorities
- Build relationships using interpersonal strategies
- Adjust to behavioral differences
- Apply non-verbal communication
- Identify “need” moments
- Assertively communicate
- Handle difficult people and situations
- Resolve potential conflict and confrontation
- Build trust and rapport with management
Course Agenda
Influence
- What Influencing Others Means
- It Starts with You
- Seizing the “Need”
- Positive Persuasion
- 10 Techniques for Influencing
Interpersonal Strategies
- Understanding Communication
- Communication Model
- Effective Communication Skills
- Assertive Behavior
Interpersonal Challenges
- Saying “No” to Your Boss
- Overcoming the “Personality Problem
- Handling Difficult People
- Potential Conflict and Confrontation
Getting the Job Done
- Getting the Job Done
- Managing Stress
- Negotiating Win-Win Solutions
- Solving Problems
- Working with Multiple Bosses
- Rules to Remember
