Formats⟩Live Virtual: 4 hrs./1 Day |In-Person: 6 hrs./1 Day
Workplace civility fosters an environment where individuals consistently demonstrate respect and courtesy toward their colleagues. This course delves into the importance of civility in the workplace, highlighting how it can elevate organizational culture. You will gain practical skills to engage in civil behavior actively, ensuring you treat others with dignity, express appreciation, and avoid actions that might come across as rude or aggressive. Through this course, you'll also explore essential techniques such as active listening, empathy, and constructive communication—all crucial elements in building positive relationships, boosting job satisfaction, and enhancing organizational performance outcomes.
Learning Objectives »
Examine respectful behavior at work.
Establish norms for acceptable workplace conduct.
Apply positive interpersonal communication techniques.
Avoid and resolve conflict.
Establish an emotionally intelligent environment.
Build an emotionally intelligent environment.
Course Agenda
Understanding Civility
Best Practices for Civility
Civility – What it is/What it isn’t
The Amygdala Hijack
Listening Skills
Open-Mindedness
Empathy
Communicating with Respect
Primary Goal of Communication
Communication Styles
Sharing a Different Point-of-View
Asking for Help or Change
Keeping Your Cool in a Time Crunch
Communicating Through Email
Managing (Not Avoiding) Conflict
Managing Conflict (Not Avoiding It)
Behavior Patterns that Escalate Conflict
Responses for Difficult People
Begin with the End in Mind
Emotionally Intelligent Environments
Fight or Flight
Managing Your Emotions
Defusing Negative Emotions
Psychological Safety
Workplace Bullying
Workplace Civility Training Course
Formats⟩Live Virtual: 4 hrs./1 Day |In-Person: 6 hrs./1 Day
Workplace civility fosters an environment where individuals consistently demonstrate respect and courtesy toward their colleagues. This course delves into the importance of civility in the workplace, highlighting how it can elevate organizational culture. You will gain practical skills to engage in civil behavior actively, ensuring you treat others with dignity, express appreciation, and avoid actions that might come across as rude or aggressive. Through this course, you'll also explore essential techniques such as active listening, empathy, and constructive communication—all crucial elements in building positive relationships, boosting job satisfaction, and enhancing organizational performance outcomes.
Learning Objectives »
Examine respectful behavior at work.
Establish norms for acceptable workplace conduct.
Apply positive interpersonal communication techniques.
Avoid and resolve conflict.
Establish an emotionally intelligent environment.
Build an emotionally intelligent environment.
Course Agenda
Understanding Civility
Best Practices for Civility
Civility – What it is/What it isn’t
The Amygdala Hijack
Listening Skills
Open-Mindedness
Empathy
Communicating with Respect
Primary Goal of Communication
Communication Styles
Sharing a Different Point-of-View
Asking for Help or Change
Keeping Your Cool in a Time Crunch
Communicating Through Email
Managing (Not Avoiding) Conflict
Managing Conflict (Not Avoiding It)
Behavior Patterns that Escalate Conflict
Responses for Difficult People
Begin with the End in Mind
Emotionally Intelligent Environments
Fight or Flight
Managing Your Emotions
Defusing Negative Emotions
Psychological Safety
Workplace Bullying
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