Assertiveness Skills at Work

Formats: 4-hour virtual course  |  1-day instructor-led onsite

Assertiveness is the ability to assert your own rights, while, at the same time, respecting other people’s rights. An assertive person tries to strike balance and strives to find a win-win solution in conflicts. We will teach you proven skillsets to better cooperation and teamwork, strengthen leadership skills, deal with conflict, communicate transparently, and improve negotiation and problem-solving skills. You will learn to communicate more assertively, both in the workplace and in other social environments.

Learning Objectives »

  • Define assertiveness.
  • Identify the benefits of assertiveness.
  • Recognize four types of assertive behavior.
  • Apply assertiveness strategies and techniques.
  • Develop assertiveness skills in the workplace.

Course Agenda »

Understanding Assertiveness

  1. Defining Assertiveness
  2. Rights and Responsibilities
  3. When to Use Assertiveness
  4. Benefits of Being Assertive
  5. Asserting Your Rights
  6. Barriers to Assertiveness

Behaviors and Communication

  1. Behaviors Assessment
  2. Behavior Styles Components
  3. Assertiveness Continuum

Assertiveness Strategies

  1. Thoughts and Beliefs
  2. Passive vs. Aggressive
  3. Assertive Communication
  4. Communication Steps
  5. Verbal Assertions
  6. Non-verbal Communication
  7. Conduct
  8. Making Requests
  9. Receiving Criticism
  10. Saying “No”
  11. Giving Feedback
  12. Disagreeing with Someone

Assertiveness Action Plan

  1. Getting Started
  2. Your Action Plan
  3. More Ways to Work on Your Assertiveness