Formats ⟩ Live Virtual: 4 hrs./day, 6 Days |In-Person: 6 hrs./day, 6 Days
Designed for new and emerging leaders, this 6-part leadership program teaches new supervisors the ins and outs of leading a successful team. Through interactive exercises and activities, we’ll teach you how to communicate with employees, motivate a team into action, and manage challenges such as conflict, organizational change, and performance issues. You’ll learn how to bring out the best in your employees and build a team primed for success.
Learning Objectives »
Apply leadership communication strategies.
Effectively lead teams and build team synergy.
Motivate employees and create an engaging environment.
Manage and resolve conflict professionally.
Apply proven coaching and counseling techniques.
Successfully lead change initiatives.
Course Agenda
Leadership Communication
Elements of Communication
The Communication Model
Effective Listening
Body Language
Cooperative Communication
Giving Feedback
Leading Teams
Warning Signs
Workforce Audits
Redundancies, Overlaps & Bottlenecks
Tools to Consider
Employee Engagement
Moving from Peer to Leader
Managing vs. Leading
Critical Characteristics of Leadership
Building Rapport
Motivating Employees
Delegating Responsibilities
Rewards and Incentives
Managing Conflict
Sources of Conflict
Conflict Styles
Responding to Criticism
Defusing Anger and Resolving Conflict
Leading Difficult People
Coaching & Counseling
Adapting to Employee Needs
Leadership Roles
Coaching Techniques
Changing Behavior
Fixing Performance Problems
Counseling and Evaluation
Managing Change
The Change Model
Chang Agents
Techniques for Managing Change
Implementation Strategy
Transitions into Change
Resistance to Change
Capitalizing on New Opportunities
Fundamental Leadership Series
Formats ⟩ Live Virtual: 4 hrs./day, 6 Days |In-Person: 6 hrs./day, 6 Days
Designed for new and emerging leaders, this 6-part leadership program teaches new supervisors the ins and outs of leading a successful team. Through interactive exercises and activities, we’ll teach you how to communicate with employees, motivate a team into action, and manage challenges such as conflict, organizational change, and performance issues. You’ll learn how to bring out the best in your employees and build a team primed for success.
Learning Objectives »
Apply leadership communication strategies.
Effectively lead teams and build team synergy.
Motivate employees and create an engaging environment.
Manage and resolve conflict professionally.
Apply proven coaching and counseling techniques.
Successfully lead change initiatives.
Course Agenda
Leadership Communication
Elements of Communication
The Communication Model
Effective Listening
Body Language
Cooperative Communication
Giving Feedback
Leading Teams
Warning Signs
Workforce Audits
Redundancies, Overlaps & Bottlenecks
Tools to Consider
Employee Engagement
Moving from Peer to Leader
Managing vs. Leading
Critical Characteristics of Leadership
Building Rapport
Motivating Employees
Delegating Responsibilities
Rewards and Incentives
Managing Conflict
Sources of Conflict
Conflict Styles
Responding to Criticism
Defusing Anger and Resolving Conflict
Leading Difficult People
Coaching & Counseling
Adapting to Employee Needs
Leadership Roles
Coaching Techniques
Changing Behavior
Fixing Performance Problems
Counseling and Evaluation
Managing Change
The Change Model
Chang Agents
Techniques for Managing Change
Implementation Strategy
Transitions into Change
Resistance to Change
Capitalizing on New Opportunities
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