Blog
Catalog
Menu
cropped shot of a group of corporate business colleagues - Inclusive and Equitable Interviewing -Managing Difficult Conversations
a stack of orange and white books with text overlay of different training topics related to the professional workforce.
Browse hundreds of training topics to elevate team performance.
a laptop and phone with course training text on the screen.

Learn about PTR’s interactive course workbook for different learning styles.

Professional African-American woman training instructor smiling with overlay text.

PTR instructors are experts at delivering engaging, professional training.

Difficult Conversations Training Course

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

As a leader in today’s workforce, you have difficult conversations. And, too often, no matter what you try, things don’t go well. Should you say what you’re thinking? Swallow your views? Or should you really let them have it? Get it wrong, and you become an adversary instead of a coach. This interactive workshop shows you how to handle the toughest conversations more effectively and with less anxiety.

Learning Objectives »

  • Effectively prepare for difficult conversations.
  • Separate feelings, data, and judgments (or beliefs).
  • Advocate your positions, even when controversial.
  • Ask for change without confrontation.
  • Use clarity and focus during “hard talk.”
  • Break thought temperament and emotion.
  • Provide a framework for mutual contribution.

Course Agenda

The Hard Talk

  1. Defining Difficult Conversations
  2. The Missing Conversation
  3. Preparing for the Conversation
  4. Directional Dialogue

Four Conversations

  1. The “Feelings” Conversation
  2. The “What Happened” Conversation
  3. The Contribution System Map
  4. The “Identity” Conversation
  5. The “What’s Next” Conversation

Feedback Communications

  1. Giving Feedback
  2. “I” Language
  3. Using Empathy
  4. Asking for Cooperation
  5. Feedback Activity

Putting It Together

  1. The Third Story
  2. Live In The Question
  3. Stand in the “And”
  4. The Hard Talk Itinerary
cropped shot of a group of corporate business colleagues - Inclusive and Equitable Interviewing -Managing Difficult Conversations

Difficult Conversations Training Course

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

As a leader in today’s workforce, you have difficult conversations. And, too often, no matter what you try, things don’t go well. Should you say what you’re thinking? Swallow your views? Or should you really let them have it? Get it wrong, and you become an adversary instead of a coach. This interactive workshop shows you how to handle the toughest conversations more effectively and with less anxiety.

Learning Objectives »

  • Effectively prepare for difficult conversations.
  • Separate feelings, data, and judgments (or beliefs).
  • Advocate your positions, even when controversial.
  • Ask for change without confrontation.
  • Use clarity and focus during “hard talk.”
  • Break thought temperament and emotion.
  • Provide a framework for mutual contribution.

Course Agenda

The Hard Talk

  1. Defining Difficult Conversations
  2. The Missing Conversation
  3. Preparing for the Conversation
  4. Directional Dialogue

Four Conversations

  1. The “Feelings” Conversation
  2. The “What Happened” Conversation
  3. The Contribution System Map
  4. The “Identity” Conversation
  5. The “What’s Next” Conversation

Feedback Communications

  1. Giving Feedback
  2. “I” Language
  3. Using Empathy
  4. Asking for Cooperation
  5. Feedback Activity

Putting It Together

  1. The Third Story
  2. Live In The Question
  3. Stand in the “And”
  4. The Hard Talk Itinerary
PTR Training uses 'cookies' to improve your website experience. View our Privacy Policy for details. By continuing, you agree to accept and adhere to our Terms of Use.