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Coworkers working on project at table in modern studio - achieving goals - Effective Performance Reviews
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Browse hundreds of training topics to elevate team performance.
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Learn about PTR’s interactive course workbook for different learning styles.

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Mastering the Art of Feedback Training Course

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

Giving feedback—both positive and redirected—are vital skills in for productive and professional growth. Delivering praise can guide employee development if done correctly, and asking for change can be challenging. We will teach you vital techniques to apply for both sides of the spectrum. You’ll learn how to give productive reinforcement and rederive feedback to maximize individual and team performance.

Learning Objectives

  • Develop critical skills for giving feedback
  • Apply techniques for giving positive and redirected feedback
  • Learn do’s and don’ts for redirecting other’s behavior
  • Encourage positive attitudes and behaviors
  • Reinforce positive behavior and effectively ask for change when needed

Course Agenda

Feedback Communication

  1. Effective Listening
  2. Types of Influence
  3. Non-verbal Cues
  4. Authentic Communication
  5. Using Empathy
  6. Using “I” Language
  7. Cooperative Communication
  8. Non-Threatening, Non-Anxious Questions

The Art of Feedback

  1. Managing vs. Leading
  2. Giving Positive Feedback
  3. The Power of Reassurance
  4. Giving Redirected Feedback
  5. Stand in the “And”
  6. Conditions for the Hard Talk
  7. Strategies for the Hard Talk
  8. Directional Dialogue
  9. Asking for Change
  10. Evaluation
Coworkers working on project at table in modern studio - achieving goals - Effective Performance Reviews

Mastering the Art of Feedback Training Course

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

Giving feedback—both positive and redirected—are vital skills in for productive and professional growth. Delivering praise can guide employee development if done correctly, and asking for change can be challenging. We will teach you vital techniques to apply for both sides of the spectrum. You’ll learn how to give productive reinforcement and rederive feedback to maximize individual and team performance.

Learning Objectives

  • Develop critical skills for giving feedback
  • Apply techniques for giving positive and redirected feedback
  • Learn do’s and don’ts for redirecting other’s behavior
  • Encourage positive attitudes and behaviors
  • Reinforce positive behavior and effectively ask for change when needed

Course Agenda

Feedback Communication

  1. Effective Listening
  2. Types of Influence
  3. Non-verbal Cues
  4. Authentic Communication
  5. Using Empathy
  6. Using “I” Language
  7. Cooperative Communication
  8. Non-Threatening, Non-Anxious Questions

The Art of Feedback

  1. Managing vs. Leading
  2. Giving Positive Feedback
  3. The Power of Reassurance
  4. Giving Redirected Feedback
  5. Stand in the “And”
  6. Conditions for the Hard Talk
  7. Strategies for the Hard Talk
  8. Directional Dialogue
  9. Asking for Change
  10. Evaluation
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