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Crisis Management

Formats ⟩  Live Virtual: 4 hrs./day, 2 Days  |  In-Person: 6 hrs./day, 2 Days

Crisis Management prepares leaders to anticipate, assess, and respond effectively to organizational crises across operational, cybersecurity, financial, and reputational domains. In this course, you will learn to detect and evaluate risks, implement prevention strategies, and understand the cascading costs and impacts of crisis events. Through scenarios and real-world examples, you will strengthen your decision-making and communication under pressure. Emphasis is placed on structured crisis leadership approaches, root cause analysis, and after-action strategies that support recovery, learning, and organizational resilience.

  • Identify internal and external crisis risks.
  • Assess operational, cyber, financial, and reputational impacts.
  • Apply risk prevention strategies.
  • Explain crisis costs and spillover effects.
  • Analyze crisis scenarios and leadership responses.
  • Apply the 5 C’s crisis approach.
  • Use root cause analysis to identify drivers.
  • Develop after-action strategies for recovery and improvement.

Course Agenda »

What is a Crisis?

    1. Types of Crises
    2. Crisis Definition and Characteristics
    3. Crisis Management Life Cycle
    4. The Cost of Crisis Management

Effective Crisis Communication

    1. Reflecting on Your Mindset
    2. Collaboration vs Cooperation
    3. Benefits of Collaborating
    4. Crises Collaboration
    5. What Skills are Needed During Crisis?
    6. 5 C’s of Crisis Communication
    7. The Cost of Crisis Management

Crisis Assessment and Prevention

    1. Institute for Crises Management
    2. Addressing Smoldering Issues
    3. Identifying Crisis Scenarios
    4. Key Crisis Areas
    5. Internal Crisis Risks
    6. External Crisis Risks
    7. Indicators of Internal and External Risk
    8. Internal and External Detection of Risk
    9. Internal and External Risk Assessments
    10. Internal and External Risk Prevention
    11. Cyber Security Crisis Risks
    12. Financial and Reputation Crisis Risks
    13. Crisis Costs
    14. Spillover Examples
    15. Crisis Scenarios
    16. The Cost of Crisis Management

Crisis Recovery and Leadership

    1. 5 C’s of Crisis Approach
    2. Key Verbiage and Root Cause Analysis
    3. After-Action Strategy
    4. The Cost of Crisis Management

Crisis Management

Formats ⟩  Live Virtual: 4 hrs./day, 2 Days  |  In-Person: 6 hrs./day, 2 Days

Crisis Management prepares leaders to anticipate, assess, and respond effectively to organizational crises across operational, cybersecurity, financial, and reputational domains. In this course, you will learn to detect and evaluate risks, implement prevention strategies, and understand the cascading costs and impacts of crisis events. Through scenarios and real-world examples, you will strengthen your decision-making and communication under pressure. Emphasis is placed on structured crisis leadership approaches, root cause analysis, and after-action strategies that support recovery, learning, and organizational resilience.

  • Identify internal and external crisis risks.
  • Assess operational, cyber, financial, and reputational impacts.
  • Apply risk prevention strategies.
  • Explain crisis costs and spillover effects.
  • Analyze crisis scenarios and leadership responses.
  • Apply the 5 C’s crisis approach.
  • Use root cause analysis to identify drivers.
  • Develop after-action strategies for recovery and improvement.

Course Agenda »

What is a Crisis?

    1. Types of Crises
    2. Crisis Definition and Characteristics
    3. Crisis Management Life Cycle
    4. The Cost of Crisis Management

Effective Crisis Communication

    1. Reflecting on Your Mindset
    2. Collaboration vs Cooperation
    3. Benefits of Collaborating
    4. Crises Collaboration
    5. What Skills are Needed During Crisis?
    6. 5 C’s of Crisis Communication
    7. The Cost of Crisis Management

Crisis Assessment and Prevention

    1. Institute for Crises Management
    2. Addressing Smoldering Issues
    3. Identifying Crisis Scenarios
    4. Key Crisis Areas
    5. Internal Crisis Risks
    6. External Crisis Risks
    7. Indicators of Internal and External Risk
    8. Internal and External Detection of Risk
    9. Internal and External Risk Assessments
    10. Internal and External Risk Prevention
    11. Cyber Security Crisis Risks
    12. Financial and Reputation Crisis Risks
    13. Crisis Costs
    14. Spillover Examples
    15. Crisis Scenarios
    16. The Cost of Crisis Management

Crisis Recovery and Leadership

    1. 5 C’s of Crisis Approach
    2. Key Verbiage and Root Cause Analysis
    3. After-Action Strategy
    4. The Cost of Crisis Management
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