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Browse hundreds of training topics to elevate team performance.
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Learn about PTR’s interactive course workbook for different learning styles.

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PTR instructors are experts at delivering engaging, professional training.

Advanced Coaching Skills for Leaders Course

Formats ⟩  Live Virtual: 8 hrs./2 Days  |  In-Person: 12 hrs./2 Days

Advanced Coaching Skills for Leaders equips leaders with the skills to effectively coach, counsel, and guide employees toward improved performance and development. Participants will learn advanced questioning and listening techniques, how to address performance and behavioral challenges, and how to navigate difficult conversations with confidence and clarity. The course also covers setting expectations, documenting interactions, and following up to ensure accountability and progress. By the end, leaders will be able to apply coaching and counseling techniques to support employee growth and drive better team outcomes.

Learning Objectives »

  • Explore how AI enhances business decision-making.
  • Apply AI-supported decision frameworks.
  • Evaluate AI outputs for accuracy and transparency.
  • Identify and manage risks (bias, privacy, compliance).
  • Use generative AI for decision support and analysis.
  • Support effective human-AI decision partnerships.

Course Agenda

Foundations of Advanced Coaching

  1. Coaching Mindset and Leader Role
  2. Advanced Questioning Techniques
  3. Active Listening and Observation Skills

Effective Counseling Techniques

  1. When To Shift from Coaching to Counseling
  2. Addressing Performance and Behavioral Issues
  3. Structuring Counseling Conversations

Managing Difficult Conversations

  1. Emotional Intelligence in Conversations
  2. Delivering Clear, Actionable Feedback
  3. Handling Resistance and Defensiveness

Documentation And Follow-Up

  1. Setting Expectations and Accountability
  2. Creating a Development Plan
  3. Best Practices for Documentation
  4. Legal and Organizational Considerations

Advanced Coaching Skills for Leaders Course

Formats ⟩  Live Virtual: 8 hrs./2 Days  |  In-Person: 12 hrs./2 Days

Advanced Coaching Skills for Leaders equips leaders with the skills to effectively coach, counsel, and guide employees toward improved performance and development. Participants will learn advanced questioning and listening techniques, how to address performance and behavioral challenges, and how to navigate difficult conversations with confidence and clarity. The course also covers setting expectations, documenting interactions, and following up to ensure accountability and progress. By the end, leaders will be able to apply coaching and counseling techniques to support employee growth and drive better team outcomes.

Learning Objectives »

  • Explore how AI enhances business decision-making.
  • Apply AI-supported decision frameworks.
  • Evaluate AI outputs for accuracy and transparency.
  • Identify and manage risks (bias, privacy, compliance).
  • Use generative AI for decision support and analysis.
  • Support effective human-AI decision partnerships.

Course Agenda

Foundations of Advanced Coaching

  1. Coaching Mindset and Leader Role
  2. Advanced Questioning Techniques
  3. Active Listening and Observation Skills

Effective Counseling Techniques

  1. When To Shift from Coaching to Counseling
  2. Addressing Performance and Behavioral Issues
  3. Structuring Counseling Conversations

Managing Difficult Conversations

  1. Emotional Intelligence in Conversations
  2. Delivering Clear, Actionable Feedback
  3. Handling Resistance and Defensiveness

Documentation And Follow-Up

  1. Setting Expectations and Accountability
  2. Creating a Development Plan
  3. Best Practices for Documentation
  4. Legal and Organizational Considerations
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