Formats⟩Live Virtual: 4 hrs./1 Day |In-Person: 6 hrs./1 Day
Crisis Management prepares leaders to anticipate, assess, and respond effectively to organizational crises across operational, cybersecurity, financial, and reputational domains. In this course, you will learn to detect and evaluate risks, implement prevention strategies, and understand the cascading costs and impacts of crisis events. Through scenarios and real-world examples, you will strengthen your decision-making and communication under pressure. Emphasis is placed on structured crisis leadership approaches, root cause analysis, and after-action strategies that support recovery, learning, and organizational resilience.
Learning Objectives »
Identify internal and external crisis risks.
Assess operational, cyber, financial, and reputational impacts.
Apply risk prevention strategies.
Explain crisis costs and spillover effects.
Analyze crisis scenarios and leadership responses.
Apply the 5 C’s crisis approach.
Use root cause analysis to identify drivers.
Develop after-action strategies for recovery and improvement.
Course Agenda
What is a Crisis?
Types of Crises
Crisis Definition and Characteristics
Crisis Management Life Cycle
The Cost of Crisis Management
Effective Crisis Communication
Reflecting on Your Mindset
Collaboration vs Cooperation
Benefits of Collaborating
Crises Collaboration
What Skills are Needed During Crisis?
5 C’s of Crisis Communication
The Cost of Crisis Management
Crisis Assessment and Prevention
Institute for Crises Management
Addressing Smoldering Issues
Identifying Crisis Scenarios
Key Crisis Areas
Internal Crisis Risks
External Crisis Risks
Indicators of Internal and External Risk
Internal and External Detection of Risk
Internal and External Risk Assessments
Internal and External Risk Prevention
Cyber Security Crisis Risks
Financial and Reputation Crisis Risks
Crisis Costs
Spillover Examples
Crisis Scenarios
The Cost of Crisis Management
Crisis Recovery and Leadership
5 C’s of Crisis Approach
Key Verbiage and Root Cause Analysis
After-Action Strategy
The Cost of Crisis Management
Crisis Management Training Course
Formats⟩Live Virtual: 4 hrs./1 Day |In-Person: 6 hrs./1 Day
Crisis Management prepares leaders to anticipate, assess, and respond effectively to organizational crises across operational, cybersecurity, financial, and reputational domains. In this course, you will learn to detect and evaluate risks, implement prevention strategies, and understand the cascading costs and impacts of crisis events. Through scenarios and real-world examples, you will strengthen your decision-making and communication under pressure. Emphasis is placed on structured crisis leadership approaches, root cause analysis, and after-action strategies that support recovery, learning, and organizational resilience.
Learning Objectives »
Identify internal and external crisis risks.
Assess operational, cyber, financial, and reputational impacts.
Apply risk prevention strategies.
Explain crisis costs and spillover effects.
Analyze crisis scenarios and leadership responses.
Apply the 5 C’s crisis approach.
Use root cause analysis to identify drivers.
Develop after-action strategies for recovery and improvement.
Course Agenda
What is a Crisis?
Types of Crises
Crisis Definition and Characteristics
Crisis Management Life Cycle
The Cost of Crisis Management
Effective Crisis Communication
Reflecting on Your Mindset
Collaboration vs Cooperation
Benefits of Collaborating
Crises Collaboration
What Skills are Needed During Crisis?
5 C’s of Crisis Communication
The Cost of Crisis Management
Crisis Assessment and Prevention
Institute for Crises Management
Addressing Smoldering Issues
Identifying Crisis Scenarios
Key Crisis Areas
Internal Crisis Risks
External Crisis Risks
Indicators of Internal and External Risk
Internal and External Detection of Risk
Internal and External Risk Assessments
Internal and External Risk Prevention
Cyber Security Crisis Risks
Financial and Reputation Crisis Risks
Crisis Costs
Spillover Examples
Crisis Scenarios
The Cost of Crisis Management
Crisis Recovery and Leadership
5 C’s of Crisis Approach
Key Verbiage and Root Cause Analysis
After-Action Strategy
The Cost of Crisis Management
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